Privacy Policy

1. Introduction

SimpleInboxes ("we," "us," or "our") operates the SimpleInboxes platform and website located at simpleinboxes.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information you provide directly when creating an account or placing an order, including:

• Name and email address
• Billing information and payment details (processed securely by our payment provider)
• Domain names and inbox configuration preferences
• Communications with our support team via Slack or WhatsApp

We also automatically collect certain technical information such as IP address, browser type, device information, and usage data when you interact with our platform.

3. How We Use Your Information

• To provision and manage your email inboxes and domains
• To process payments and manage your account
• To configure DNS records (SPF, DKIM, DMARC, MX) on your behalf
• To provide customer support via Slack and WhatsApp
• To send transactional communications about your orders and account
• To improve our platform and develop new features
• To detect and prevent fraud or abuse

4. Data Sharing

We do not sell your personal information. We share data only with service providers necessary to operate our platform, including Microsoft (for Microsoft 365 inbox provisioning), Google (for Google Workspace provisioning), payment processors, and infrastructure providers. All third parties are contractually obligated to protect your data.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. After account deletion, we retain certain records as required by law or for legitimate business purposes (such as billing records) for up to 3 years.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. If you are located in the EU/EEA, you have additional rights under GDPR including data portability and the right to restrict processing.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies are used in aggregate to improve our platform and are not linked to individual users.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us via WhatsApp or through your dedicated Slack channel.